We all know the importance of software testing by now. The deal is, if you don’t do it, you will face its grave consequences. There will be many bugs in the software. The user count will go down and ultimately, the company will collapse.

To avoid this, a regular check and clean-up of the system are necessary. Maintaining things is a way of a steady and secure life and it’s the same with software. Testing is the Maintenance.

So, the process of software testing involves numerous tests and it is important for a tester to know and understand all of them. Drafting a Test Scenario and know the ins and outs of it is one of them. In this blog, we will dig deeper into the what’s and how’s of a Test Scenario.

Test Scenario – Definition

This is a document prepared by the testing team which comprises all the functionalities involved in software. It assures the delivery as it is expected. It defines exactly what all things need to be tested. A tester needs to identify himself / herself as the final user for executing a test scenario.

This helps him/her to relate to the actual user’s needs and helps him get things done right.The customer relatability increases and the tester gets to understand the real errors which the users face while using the software.

The test scenario is also called as Test possibility or Test condition.

Scenario Testing

In scenario testing, different scenarios are listed down which are to be tested to give the end-user a smooth user experience. It has got its name from testing various functionalities. It is a plan or overall structure of what all things needs to be executed while running any test.

The image above pretty much defines what the test scenario is all about.

Test Scenarios – Intention

Now, let’s have a look at the benefits of a test scenario. Below is a rundown of the primary intention and purpose of a test scenario and the documentation of the same.

• The main goal here is to make sure the whole functionality is tested completely based on its performance.
• It is an all-inclusive software testing process.
• It is a quick way to detect important end-to-end transactions. Also, it is supported by the actual usage of different applications or software.
• It is assessed by the business analysts, developers, and end-users as well as the stakeholders.
• It helps in measuring the efforts done while testing software and assists the clients to draft a proposal to evaluate their manpower needs.

Test Scenario – Step-wise construction

Let’s look closely at how a test scenario is drafted. We have divided the process into 5 steps for you to understand. Each step is important and we insist you refer it as it will be really helpful for you. Let’s go then!

1. First, read the documents required to execute a test. These are generally the FRS (Functional Requirements Statement), SRS (Software Requirement Specifications), and BRS (Business Requirement Specification) regarding the system under test.

2. Specify all the user objectives and detect different potential actions taken by the user. Attach all the technical specifications to the respective needs and then, finally, look for more scenarios where the system can be breached or criminally hacked.

3. After the above 2 steps, gather the information together and draft it neatly. List down such different scenarios and make a proper document of all the things which you think might harm the system in any possible way.

4. After that, a Traceability Matrix must be planned and prepared. It is a document that is made to confirm the requirements with respective matching scenarios. Which are to be tested.

5. After the 4th step. The last one is regarding the review of the above-prepared test scenarios. Here, one should involve the supervisor in the process. The analysis of the test scenarios is done by the supervisor and then the stakeholders are supposed to review them. It is an important step that must not be ignored.

Test Scenarios – Tips and tricks for an effective draft

• It is important that as a tester, you should confirm that every requirement is matching with attest scenario. You must also confirm that the process is adhering to the Project Methodology specifications.

• Classify all the complex needs so that you can verify whether every requirement is matching with a certain test scenario. This helps you in covering all the requirements which are present.

• Stay away, from drafting very complicated scenarios that involve multiple functional requirements.

• Always stick to the priority list given to you by your client. Considering the budget and client’s needs, you mu revaluate the many testing scenarios which you have drafted and plan it accordingly.

Conclusion

While doing any kind of work, one should always aspire to do it most efficiently and productively possible. If not, time, money, and efforts of the working people are lost for nothing. Proper management and documentation are the right way to do everything. It’s the backbone of any kind of execution.

Similarly, Test scenarios are the backbone of the testing process. While executing software testing, the Creation of effective test scenarios is one such step that helps one to do the job in a more well-organized way.

Adhering to a well-drafted test scenario will not only help you in executing the test more smoothly but you will also notice the end product to be finer and more finished.

How VTEST can help

VTEST is a testing agency which comprises of all the services related to software testing. We specialize in software testing and we know the right way to go about it. Without proper management and test scenarios, the process will be chaos and VTEST know it. Consider us for all your testing needs and we will be there for you always.

VTEST it!

With the rise of the internet in the recent era, the accessibility to these pieces of software technology has also been an important factor. The very common and popular software invention which enables every common person to access the internet is the Web browser.

A web browser allows one to explore the wide world of the internet with user-friendly features and efficient user experience.

But even if these browsers are of great use to the people, the threat of losing security always hovers above this dynamic. Web browsers are generally more inclined towards affecting themselves with security threats. Even when the user is accessing the internet through it, it carries with it the probability of malware and many other breaches.

In this blog, let’s discuss some of the most talked-about browser security threats. We will also look into different ways to protect the software from them.

Let’s start!

Removal of Saved Login Credentials

We know that it is a user-friendly feature but when you log in to any website and bookmark it, your credentials get saved. This is not good for your system. Any novice hacker can hack it.

Well, some websites avoid this by using a two-factor validation. Sending a text with OTP before giving access is one of the methods of this type.

But many others don’t. Many of them use this approach as a one-time code to confirm the person’s identity on the system which it is being connected from.

Also, it is not healthy for the browser and the whole system to delete the pre-saved credentials. Any hacker or criminal on the web can reset the important data from every website you visit like your important IDs, profiles, etc. It is not a one-time thing. They can execute such crimes anywhere anytime. And once, they get your credentials, they can illegally operate your account from any device and system of their convenience.

Browser history permissions

This is like a map of all your activities on the internet by that browser through time. It’s not just the basics. It also saves the information about what sites did you visit and for how much time did you do it.

When a cyber criminal gets access to your browsing history, He/she can easily steal your other important credentials and commit some serious crimes. Hence, Browser history can become a source of leakage.

Cookies

One of the other commonly discussed security breach possibilities is Cookies. They comprise of local files and decide the link to various files. The threat here is similar to Browsing history, the attackers can trace your activities and gain important data like credentials.

Browser Cache

The cache of a browser comprises of various storage sections of web pages. This is the element that makes the loading and accessing the websites much easier and quicker.

These can also detect the name of the site you visited and what is the content that you have looked for. It automatically saves your device discovery and location. This makes it a risky affair as the vultures of the internet can locate you in such a case.

Auto fill Information

The auto fill feature can be a prominent threat to your browser. Many browsers including Mozilla’s Firefox and Google’s Chrome, save the information you put in like Profiles, Address Info, and other personal data.

Again, this is most convenient to you as a user but it can be harmful as the hackers can get access to the auto fill information.

Tips and Tricks to save trouble from these dangerous threats

1. Saved Login Credentials

Well, not saving the important credentials on any browser is a suitable solution for such cases. Using password managing software like KeePass or Password Safe is a recommended option.

These password managers work more securely as they have a main central password to operate others.

One can also plan and use the password manager to access the previously saved URL or login as per your comfort and other security-related reasons.

2. Removable Browsing History

Well, let’s accept it. We all have deleted the browsing history at some point in our life. Whatever may be the reason, it is aid that it is a good practice to clear your browsing history for security reasons. Activities like online banking can be done safely in this way. The deleting can be done manually or you can also change the settings to automated where it deletes the history when you close the browser.

In another confrontation, we all have used incognito mode to search something which we don’t want anyone to know about. This is also a good practice in general as it ensures the security of the credentials.

Note that when you are using a public internet system, ensure that you are doing it in incognito mode.

3. Disable Cookies

There is always an option of disabling cookies when you open any website. Always opt for that option whenever possible. Here, we are saying whenever possible because it’s not always possible to turn them off as you might get limited access to various features of the site.

When you disable the cookies, it might result in troublesome prompts. Get rid of the cookies regularly as it will protect your browser. But be prepared for the side effects as the website might repeat some information which is being displayed.

4. Reduce Browser Cache by using Incognito Mode

As suggested earlier, Incognito browsing always helps in keeping your credentials from the cyber criminals. Clearing the cache as per the requirement here is a small but protective step.

5. Look for Standard Java Configuration

A widely-known computer language, Java is mainly used in windows to write codes. The design of this language is such that the applets in it are made to run in a different ‘sandbox’ environment. This helps in avoiding hem from other OS component access and Apps.

However, many times, these threats sometimes provoke the applets to leak the sandbox environment resulting in harming.

Choose a proper Java security configuration according to your PC and the browser. Deploy these through the main master source. Like Group Policy.

6. No Single Point of Management

Centralization throughout the system is recommended. One must work for a system that has a primary and solitary goal and unified management surrounding it to achieve that goal.

Usage of Dynamic Directory Group Policies can also be done for such settings and there are outsider choices available also.

Also, you won’t prefer to allow clients to destroy important settings for comfort. Also, you won’t like to need to bear certain rules and guidelines for them for arranging other alternatives. Frankly, you won’t get to 100% consistency and your association’s security on the respective manifesto is at stake.

7. Third-Party Plugins or Extensions

Many a time, Browsers are attached with third-party extensions or plugins which are there to carry various tasks in the workflow. Like Flash or JavaScript, etc.

Well, the above-mentioned extensions are safe and secure but it can’t be said about all other such extensions. In such threatening cases, only business-related plugins and extensions are to be allowed for a primary element in the workflow, like the Internet or email usage.

Explore various angles to square unwanted plugins or whitelist fitting plugins. This process generally depends upon the browsers which are being used.

Byways of concentrated components, Guarantee modules are organized to send new forms. This can also be used to arrange the Auto-fresh feature. E.g. Active Directory Group Policy or System Centre Configuration Manager.

8. Ads Popping up and Redirects

We all have been tackling this in our digital lives. Many websites we use in a day contain Pop-up ads which is an annoying thing for every one of us.

It’s a constant trap of false notices like asserting that the PC has a virus and selling their antivirus product to clear it. This is a fake click-bait thing and it is to be ignored. But there also lies a problem. Many a time, the close symbol is unavailable and one wonders how to get out of the problem.

The best way to get out of this situation is to close the system entirely and open the task manager by pressing Ctrl+Alt+Del. And then, just close the application.

After this escaping step, don’t go back on the site in question and run an anti-malware sweep to know if your framework is fine as popup promotion is normally shown by malware.

Conclusion

The things which we discussed above are the regular annoying breaches we face in our day to day technological life. We all face these problems but we never actively act on them. We don’t even know how many of them work against us and in what ways it might harm us. It’s better to know about all of these issues and take them according to action on them before something severe happens.

Identity theft and similar crimes are on a constant rise nowadays and we should take action on them right away.

How VTEST can help

The discussion about security threats and breaches has only one proper solution and it is Security testing. We at VTEST know it and have the perfect infrastructure and Human resources to tackle this issue in your software.

Valuing the client’s security, VTEST works in a safe environment and ensures the client a secure and safe testing experience.

VTEST it!

Network security of any software is one of the most precious elements and must be protected for having a well-built and secure software. If you are not giving security the topmost priority than you need to revise your preferences.

If for the security expert analysis, the new and emerging enterprises come up with a perfect solution considering the demands of the consumers and club them with the automated testing technique, then there is nothing like it. Penetration testing is the key to execute high-quality security expert analysis and it’s the method of the future.

It might seem like Penetration testing is where you land into the security of the network by running various random steps. But it is not like that. ‘Creation of an organized plan with every detail mentioned as to when what and how things are going to take place’ is the right way to define and execute Penetration testing.

Penetration Testing – Importance

There are various types of Penetration testing. Below is a list:

• Application Penetration Testing
• Infrastructure Penetration Testing
• Network Penetration Testing
• Wireless Penetration Testing

The main concern in the current scene of Penetration testing in the market is that many testers have this delusion that Penetration testing is a one-time process. Due to this, they are living under this disbelief that their systems are safe. This is harming the current systems and ultimately the security of any such software.

We need to understand that it is not a one-time process. It must be practiced regularly to have a tight and well-built security code, which will ensure the software a good amount of consumer rating and popularity. After all, security is what the clients are looking for.

As important it is, it also has some benefits which one cannot afford to ignore. Below is a list:

1. Managing the Risk Factors

Penetration testing which is also known as Pen testing (a slang!) provides you the manifesto to work through the risky elements in an efficient and optimum way. Here, the number of susceptibilities and risk factors associated with it is listed. This is found in the target environment.

Starting from the highest risk sequence, one could tackle down to the lower ones.

2. Increasing Business Continuity

A security breach or Data leakage is one of the most unpopular reasons for any company to declare a break for an indefinite amount of time. The recovery is hectic and time taking and full recovery is almost impossible. The company goes under huge loss, financially and emotionally.

Penetration testing confirms the security of the system and if done regularly, it avoids many security breach scenarios like ‘Man In The Middle’ i.e. MITM attacks. And as they say, the world is a filthy place. Many a time, rival companies hire hackers to attack and breach the security of the company. To avoid this, Penetration testing regularly is a must.

3. Evaluation of Security Investment

To have a clear idea about the current security system of your company, Penetration testing helps. It allows you to analyze the existing potential breach points in your security code. It also ensures the proper following of the configuration system management within the company.

It helps in the evaluation of security investments in the company. It’s good to revise and restructure this regularly.

4. Protecting your Clients, Projects, or Third Parties

If any security breach takes place, its an ambush by default. Its because the attack hits from both ways. To the company itself and to the respective client, Project, or third party company that the company has been working with. This creates much trouble and the recovery is almost inconceivable. Penetration testing ensures tight security which avoids all of this chaos.

5. Maintaining Public Relationships and Guarding Company Reputation

Reputation o a well-off company can be at stake if it comes under any cyber attack. To regain respect and reputation from scratch is almost impossible in today’s competitive world. Even a minor breach can make the headline of any newspaper. To make sure nothing like this happens, Penetration testing is essential.

6. Avoiding fines and Helping any sort of Financial Damage

Very simple, ignored leaks and breaches cost an extraordinary amount of money to repair. Penetration testing done properly can avoid this as well as ensures a tight and unbreakable security code for future security. Keeping the major activities updated in the auditing system can also help. In avoiding fines.

7. Help in keeping a check on Cyber Defense Capability

When executing penetration testing, the company must be able to identify multiple hacks and breaches and should respond to them. Also, the checking of the effectiveness of protected devices like WAF, IDS, or IPS can be done during this.

8. Performing after Deployment of New Infrastructure & Application

After the disposition of the new application or infrastructure takes place in the company, Penetration testing must be executed as soon as possible. If any changes have been done in the software like changing the firewall rule, firmware updates, upgrades, and patches to software, Pen testing should be done. Changes create vulnerable situations for hostile hackers. To not let them be created, Penetration testing must be executed.

9. Gap Analysis Maintenance

Penetration testing is a process that should be executed regularly to have a consistently secure system. It not a one-off. It makes companies aware of gaps and holes in their codes at the respective time when the text is being executed.

Conclusion

If any company is opting in giving outstanding service to its clients in terms of safety and network security, they must execute Penetration testing regularly and ensure the protectivity of data and information.

The number of cyber-attacks and crimes related to it is increasing day by day and companies need to prepare for it before it becomes a disaster for them. Penetration testing is a good step towards ensuring a secure and safe environment for the client base.

How VTEST can help

Security of any kind is a prime preference at VTEST. We take the process of security testing very seriously. VTEST is equipped with advanced infrastructure to make sure that no element is being missed in the process of Penetration testing. Execute Penetration testing with VTEST and see the change for yourself.

VTEST it!

Hello there! It is evident from the fact that you are reading this article that you are new to the software development and testing field. Well, don’t get scared, because we are here to guide you guys through this process. It looks hard and rigorous at first, but under the right guidance, you will enjoy it!

Now when we talk about our field, Software Development has already gained enough attraction and attention. But what hasn’t been explored about our field is the testing side of it. Many new people coming into the field still don’t know what is mobile software testing and its importance.

We at VTEST know it by heart. Let’s discuss the basic process of mobile software testing. A structure of the process which varies as the variables change. This article will help you go through the process and will make it easy for you to understand.

First, we will see different types of Mobile software testing. It primarily consists of 2 types.

1.Hardware Testing

Hardware testing, also known as simple mobile testing, is the verification and testing of screen sizes, memory, camera, WIFI, internal processors, internal hardware, resolution radio, Bluetooth, and other hardware related variables.

2. Software Testing

Software testing, also known as, Application testing or Mobile app testing, is the verification and testing of software-related elements and variables. Here, there are different types of mobile applications that we will have to consider.

• Native apps: These are the ones that are developed to be utilized in various devices like mobile and tablets.
• Mobile web apps: These are similar to Native apps but are not utilized the same. Their utilization involves server-side app usage to access websites on mobile devices via various browsers.
• Hybrid apps: These are developed as the combination of native app and mobile apps. To write these applications, different web technologies like CSS and HTML are used.

Importance of Mobile Application Testing

Now we will discuss its importance and challenges. It is necessary to understand that Mobile app testing is harder to execute than Desktop software. Below are the reasons:

• Different kinds of Mobile gadgets with varying hardware configurations and various screen sizes.
• Variety in brands of these gadgets makes it more difficult to test. Like Nokia, HTC, Samsung, Apple, MI, etc.
• Variability in platforms like iOS, Symbian, Android, Windows, etc. could be challenging.
• Various technological choices by network operators could also be a challenge like GSM, CDMA, etc.
• Constantly updating Operating systems could also be a task.

Differences between Mobile and Desktop Application testing

Now, let’s look at some of the common differences in Desktop and Mobile Application Testing. Below is a list:

• Desktop software is tested on a CPU i.e. Central Processing Unit. On the other hand, Mobile apps are tested in handsets like MI, Nokia, etc.
• The desktop has a larger screen size, in comparison with a Mobile device, which is much smaller.
• A mobile handset has less memory than a desktop.
• Mobile gadgets use network services like 3G, 4G, etc. on the other hand, Desktops use Dial-up or broadband connections.
• On desktop applications, the automation tool can be used but it can never be used for mobile application testing.

Kinds of Mobile App Testing

Now we will see different kinds of Mobile application testing. Don’t get petrified by the names. We have explained each one for you to easily understand.

• Usability Testing: It is done to confirm the user-friendliness of your application.
• Compatibility testing: This is for the confirmation of your app’s performance on various OS versions, Screen sizes, Mobile gadgets, Browsers, etc.
• Services testing: This one is related to issues concerning the offline and online performance of your app.
• Performance testing: A must one. It makes sure the performance of your app while switching between different kinds of connections like 4G to Wi-Fi or vice versa. It also covers other issues like battery consumption, etc.
• Interface testing: This test ensures the proper working of modules of your app like settings, menu options, bookmarks, etc.
• Operational testing: This type of testing verifies the prevention of data loss while updating the app. It checks on the backup settings and recovery plans
• Security testing: This one authenticates the security of your app by detection of the vulnerabilities

Testing strategy for mobile apps

Now we will discuss various tips and tricks to enhance the stargazing of the testing of your app. The selection of a perfect and efficient testing manifesto will work in your favor in terms of money and other resources. Below are the few tips and tricks:

1. Selection of testing devices

Study the ongoing trends in the market and then cleverly choose the gadgets which are used popularly. As popularity drives customers’ choices, you can develop yours accordingly for a better reach.

2. Emulators

Emulators are tools used to make the process of mobile app testing more efficient and speedier. It is of a big help at the early stages of the process. Let’s dig deeper into different kinds of emulators.

• Device emulator – This one is offered by device manufacturers
• OS emulators – The leading mobile brands provide specific emulators for their systems. Like Apple for iPhones, Microsoft for Windows phones, Google for Android-based systems, etc.

Here, we have listed out some user-friendly emulators for you to use if needed. Check out the list below:

• Mobile Phone Emulator – This one can be used to test on devices like iPhone, Samsung, HTC, etc.
• MobiReady – This one helps verify and check different codes and web apps as well
• TestiPhone – This tool allows you to see the real preview of your app. It helps to have this benefit
• Screenfly – Websites under various categories can be tested efficiently using this tool

3. Google Cloud testing

Using Google Cloud testing for your app’s performance on various devices and gadgets is a real deal breaker and will help you for a better testing experience.

Mobile App Testing and Test Cases

For mobile application testing, the development of special test cases, as well as functionality-based test cases, is essential. These test cases should have the following criteria:

• Battery usage – While running apps on mobile devices, it is important to monitor battery usage of the device.
• Application speed – The response time on different devices will different as so many variables like memory, battery, RAM is in play.
• Data requisites – A limited data on any user’s device should not be the barrier to download your app without any technical issues.
• Memory/ Storage – Checking the requirements related to storage and memory to install the app and run it smoothly.

Conclusion

For a mobile app to succeed in the market, the right plan and testing strategy are of utmost importance. Many professionals in the industry still don’t understand the importance of testing. It is essential to comprehend it from the initial stages of your testing career.

We hope this article was helpful to you guys to start your journey as an efficient and good software tester.

How VTEST can help

Providing scope and perspective in the field of software testing, VTEST works rigorously towards success. With a team combining of newcomers and pros, VTEST understands the importance of knowing the importance of software testing from the beginning of a tester’s career. Test with us and brighten up your testing career.

VTEST it!

In the ongoing era, Mobile technology has become the driving force of generation. One cannot live without having a mobile phone of his/her own after the age of… Well, there seems to be no limit on both sides of the age spectrum. An old man using his mobile to play his favorite old melodies on Spotify is, as usual, a sight these days as a 16-year-old using a dating app like Tinder or Hinge.

Anything and everything can be done on or through mobile devices these days.

To keep this cool culture going towards a more liberated place, maintenance of the technology is imminent. Testing software is an essential and major part of this maintenance process. And as a major part of this culture depends on Mobile technology, Testing Mobile applications becomes of utmost importance.

Rotting down more on a micro-level, Performance testing of a mobile application is an essential process where the application is tested based on its performance so that the millions of people who are dependent on this technology won’t have any trouble using it.

So, let’s dig deeper into this subject of Mobile Application Performance Testing!

Strategies:

• A characterized strategy mainly for end-to-end Performance testing.
• Content Delivery, Content Rendering, and Network Reliance. i.e. Server Performance,On-device execution, and Network reliance, respectively.
• Innovative Performance test laboratory to simulate actual network situations.
• Cloud-based mobile application security testing platform (which is On-Demand) to bringing inclusive mobile security testing.

Mobile Performance Testing – Process

1. Device Performance

There are three main elements in this step.

1. Starting time

The amount of time taken by the application to open after the icon is clicked by the user is a determining factor in any application. One to two seconds is a standard for this. Also, when an app is running in the background and opened later, the form in which it appears should be similar to the earlier form. If not, some information might get lost. This should be tested

2. Variety in devices

Different devices might perform differently. That should be verified as it will impact on the wide range of user experience later. Like an app might perform well on Android devices but will be a disaster on iOS devices

3. Performance testing with other apps

There should not be any problem for an app to run when it is used with other applications in the background. The switching should be smooth. This should also be checked

2. Client Application Performance

This step has two factors.

Native Applications and Browser applications. It is shared with the device’s own hardware and software system.

When performing standard user conditions on a device, for its setup, the usual versions of elements and their acceptance is acknowledged. Like Memory, Model, Processor, etc. The app should be tested under various scenarios with specifications of the Processor or RAM as contributing variables.

When we impose certain features in the software, more memory is utilized. That’s why Memory usage must be verified in the testing process.

Among those two factors, in the case of a mobile device, The Local application is considered as a user in the situation. It is like it needs remote access to a server to apply itself.

On the other hand, the native app is always used for presentation, better security, and a more flexible system rather than a local app.

The performance of the applications which are on mobile and browser-based is dependent upon how the network application and server behaves technically. It is quite slow and suggests a bad user experience. But again, it might change from app to app.

In the case of a native app, the user’s view of execution can be changed. It depends upon the amount of the app’s information on the server software and how much is there on the local device.

3. Server/API Performance

The server application must have the capability to perceive the device-browser combination. It helps in rendering accurately.

Verifying the performance of the server is much like estimating a web application performance or a site in which one has to decode the analysis of the server into parts that are giving the administrations incorporating the database, application server, and related hardware.

The information sent from the server must be productively controlled by the application. Generally, the time required to load the information should not be too much.

Some applications send the information in a predetermined format. The time consumed in decoding the information and converting it in a suitable format can be troublesome if long. This response time must be verified to be less.

If in case, the server becomes inaccessible or goes down, one should be able to save the information offline in the local database. This allows one to execute or utilize the information stored in the local database when the server is down.

Nevertheless, the backup server should be in constant synchronization and replication with the primary server.

4. Network Performance

The application in question might perform differently on different networks. It depends on various factors like Network strength, Bandwidth, etc. It must be tested on various networks with speed as one of the variables.

It should be tried and tested on all the networks such as 3G, 2.5G, 4G. Both, Wi-Fi and Mobile networks are involved here.

Also, When two or more networks are available and the device switches between two networks, that is also one of the crucial testing scenarios for an application’s performance testing. The Latency here depends on the application. Its effectiveness in the transmission technique algorithm is the deciding factor here. Also, the quantity of information transmitted is a variable here. It is generally known as the payload.

There is an interesting term for the situation when a delay is witnessed in accepting information on the network. It is called as jitters.It is generally a problem with connection-less networks or packet switch networks.

The information goes by a differing way to the recipient from the sender when it is dispersed into packets. When and as the data reaches its required destination, it gets mixed. Hence, the mobile application must be capable of controlling jitters.

The appearance of an appropriate warning on the screen of the client, whether it be to resend the demand or to wait for the earlier to complete, is a must in such cases.

Conclusion

Before launching any application in the market, its testing is necessary. The application needs the same amount of rigorous hard-working ours of testers testing its performance as developers. Development is the basic step of mobile application creation but testing that essential aftermath without which the app won’t be of any remarkable impression.

How VTEST can help

With a technically sound testing team at hand, VTEST changes the perception of any app in its early stages from an amateur to a finely finished piece of software technology. We, at VTEST, know the essential nature of performance testing of a mobile app to maintain the flowing ecstatic technical mood of today’s world. With VTEST, test the performance of your application and step into the future.

VTEST it!

Any software or application these days need to be tested to perform well for the users. The culture is shifting in a technical approach and testing plays an important role in maintaining that tempo and upping the quality.

Among the several types of testing like Security testing, Integration testing, etc., Functional testing is one of the most primal and important types. It tests the functions, features, and all aspects regarding the functionality of the software. It involves testing all the potential failures and boundary conditions too.

Like any other testing process, the process of functional testing involves the provision of inputs, observation of outputs, and then the comparison of the actual and hypothetical results. Though it seems easy to execute, it needs patience, practice, and hard work to be a pro at it! This blog discusses 7 best practices to help you to execute functional testing like a pro.

Here we go!

1. Knowledge before execution.

Before you begin to execute testing, you should have full knowledge of what you are testing. You must know the full plan before actually doing it.The information about important processes and user commands is with the development team. Firstly, you should collect this data and test the critical aspects.

You should also be knowing the other side of this business, i.e. Market demands for a better product. A Document should be prepared which will be connected to all the three aspects i.e. The product, The requirement, and the test cases. It must be updated and modified regularly.

2. Creation of Test Plan and Test cases.

This includes all the planning for the execution of the test. The planning should include Goals to be achieved, Scope of the test, Number of people involved, Schedule, Hardware, and software tools needed to execute the test, and lastly the number of test cases involved.

When we talk about test cases, those are input data which is based on the specification of the functionality. To reduce delay and risk, these cases should be arranged and planned based on their priority. Lastly, these plans should be reviewed by the development team.

3. Executing the test.

Finally, the execution. Test cases should be written flexibly. If any modification is needed it should be easy to arrange. The documentation of the execution must be done for future analysis.

4.Automated testing: Helping hand.

Though it is a well-discussed way of testing, it should be planned where to use it and where to not. It saves time and should not be ignored.

In the long span, Automated testing is a great way to deal with things from the monetary side. But still, one should avoid automating tests that are cheap and effective when done manually.

5. Management of defects with the information storage system.

If several people work on the same functional aspect, it may be observed that the defect reports are repeated. Also, many other issues might be faced like wrong defects consideration, incorrect order of issue solving, etc.

A unified information and data storage system referred by everyone involved is a healthy solution to this problem.

This includes typical templates for defect reporting and checking, ranking defects based on priority, and information about tasks assignment.

6. Test results reports.

A proper test result report includes:

• Summary of all the test cases.
• Time taken at each step for each function with its progress and status at the time.
• Details of any new bug found while executing the test.

The results should be clear and concise in the presentation.

7. Analysis

Lastly, the whole process must be thoroughly analyzed. It improves the development of the product as all the failures and successes are analyzed.

Conclusion

Without functional testing, the application of the software in question is merely an underdeveloped piece of technology. To refine it and have a fine product, functional testing is a must.

It confirms the usability and functionality of the software from the consumer’s end. Consider functional testing for your application or else it will directly impact your consumer count.

How VTEST can help

At VTEST, we have a fine team of testers with versatile skill-sets. Functional testing is the backbone of software testing and no one knows it better than us.

By collaborating with us, experience the best service in the market right now with an efficient work ethic and a secure testing process.

VTEST it!

Some years ago, they used to say that the digital world will take over the control of multiple streams of our culture like Communication, Businesses, Monetary transactions, etc.

We all must have used online digital payment modes to make a transaction anywhere. May it be a breakfast place, a recharge for TV or SIM card services or even while ordering food through food delivery applications. It has become a habit now.

It’s a good way to transact money through digital mode. It has multiple benefits. It saves time, effort, it is quicker and the list is endless. Though this list is loaded with many pros, it has its cons when it comes to Security. It is less secure then the offline mode.

As the world is growing digitally, the number of criminal activities through online mode is also increasing in both, quantity and intensity. Serious punishable offenses are taking place in the digital criminal world.

The digital ill doers, also known as Hackers, are taking their illegal doings to next level day by day. They gain access to personal data, duplicate it and execute severe crimes like Identity theft, Illegal migration, Monetary theft, etc.

If we took care of our digital presence just like we do it for our physical presence, they wont be a bother. In this article, we will discuss 8 simple steps to secure our mobile app.

1. Security of the source code

It is very likely that the app is facing vulnerability issues at its development phase.

• Protect the software with encryption.
• The source code should be scanned for susceptibilities.
• The Code of the software must also be easy to renew and restructure while having an update. It should also be between various devices and OSs.
• Be in check with different aspects like running time,data, file size,memory, and battery. You don’t want to lose users while having a good security code.
• Reliability on the app store approval is not a sure thing as it may not be precise.

2. Security measures to protect data and deny unauthorized access

Check Application Programming Interface (API) to avoid illegal data transfer.

• Creation of encrypted containers should be done to ensure data safety.
• A more secure way would be Encrypted connections and Data encryption through virtual private network.

3. Authentication,Identifications, and Authorization

• This adds an extra layer to the security.
• Make sure the API is permitting access to prominent aspects of the app.
• A new framework called OAuth2 is a good option to ensure intensely secure connections. Setting it to certain settings in the app, it will allow the user to collect credentials between end-user and client.
• Another one, OpenID Connect, will permit the user to utilize the same credentials used once for multiple domains, with a single ID.

4. Activation of a good encryption policy

• File-level encryption should be used.
• Line up the codes of software. It is needed as the data and passwords are not saved in the device. If they need to be stored. Ensure its encryption.

5. Implementation of an intense API security strategy

• Survey and follow the security procedures for strong API security. Identifications, Authentication,and Authorization.
• Ensure API.

6. Test rigorously for better security for apps

• Testing tirelessly benefits.
• Test the Session management and data security problems.
• To make the system stronger, Penetration testing might help.
• Emulators help to enlighten the performance of a software in any OS or device in a emulated setting.

7. Alerting User

Testers and developers can’t protect the user all the time. That’s why you should.

• Add pointers if any kind of susceptibility is detected.
• Inform the user with a warning to download only from official sites.

8. Using BYOD policy, be attentive and take precautionary measures.

Many organizations allow their employees to us their own devices. This open network system will be more harmful.

• Create a virtual private network system.
• Use anti-virus, firewall, and anti-spam to protect devices.
• Allow only authorized devices into the system.
• Transactions from illegal and unauthorized devices should be blocked.

Conclusion

If one follows this 8-step guide to ensure the software security, the job is done. It will boost their security and in turn, the user count will increase as the company will be known for its trustworthy and secure culture. As we know, it is not a one-time job. It needs to be tested in several intervals regularly to ensure a strong and secure application.

How VTEST can help

We have built a safe environment at VTEST to ensure the security of the digital presence. We test the security of the software given by our clients vigorously and don’t stop doing it as we understand that testing is a continuous process, and when it comes to security testing, a constantly updating code is the secret for an intensely secure software.

VTEST it!

Data or Information plays a very significant role in our way of life. Even in all of our cultures, the scriptures and writings from the past give us insight into our ancestor’s way of life and helps us to live through our times. In the modern world, the interpretation might change but the relevance and importance of Data storage have not become any less.

As we all know, the world is becoming a more digital space. All our important data regarding all of our work-related and other activities is interpreted through the technical form. Though it is more accessible and easier to work with, it has its cons.

The threat to the security of information is a major problem we are now facing in this new, digital way. Regardless of the concerned field, it is important to secure the information going online.

Here comes in the need for Information Security Testing. The software or the applications we use regularly need to be tested regularly by a testing team to confirm that the data and the information are safe. This kind of testing is roughly what Information Security Testing is all about.

In this blog we will discuss different aspects of Information Security Testing and why is it a necessity in the future ahead of us.

Information Security Testing – Definition

Information security testing is the testing of all the security-related mechanisms in the system. It is a check on the security framework of your system.

Automatization plays its part in this process as it is done by the regularly automatized framework to mimic the hypothetical scenarios which take place in a typical security breach. Various risk designs are used while executing this.

Information Security Testing – Initial stage

When detecting application-based security errors, installing security testing in the process is a basic procedure followed by professional testers.

Next, the whole process of Information Security Testing must start by listing out the security-related requirements of the respective software. All the pre-requisites must be listed and comprehended before beginning the process.

Generally, there are 4 main objectives to be achieved through this procedure:

• To identify any software’s power against risks.
• To make sure the data framework is ensuring the data while confirming the usability.
• To verify the competence of information leakage.
• To analyze how the software behaves at the time of the massive technical crash.

Security testing should be executed separately then the general practical testing. It allows the testers to give it more attention resulting in a more secure security code. If scheduled with practical testing, it can be given less attention as it approves the data given by the analyzers which are not specialized in the field of security testing.

Information Security Testing – Types

There are several types of Security testing:

1. Vulnerability Checks:

This type of Security testing verifies the entire framework which is under test. It also identifies its vulnerabilities, doubtful powerless marks, and escape clauses.

It’s the characterization of the inadequacies of the framework. Besides,it is to predict the competence of the measures that have been taken to counter the scenario.

2. Infiltration Testing:

Also called a Pentest, the Infiltration test duplicates an attack by a certain programmer on the respective framework. It is a recreational test.

It comprises of various activities such as Data gathering, Recognition of passage focuses, and undertaking a breach-in to understand the security drawbacks of the application.

It is like a ‘white hat attack’. Mainly focusing on testing where the IT group and the security analyzers get together, it also focuses on the outer testing that verifies the less noticeable passage focuses like gadgets, servers, space names,etc.

In this type, Internal testing is also a comprising factor. It is led behind a firewall by a verified client. It checks the behavior of the application under real-time attacks.

3. Security Risk Assessment:

Risk assessment is the evaluation of the threat of the given framework. It is done by creating different scenarios to explore and halt potential dangers.

After the assessment, these threats are listed in order from High to medium to low. This classification is done by the ‘Seriousness’ variable.

At this stage, various security reviews to verify administration hallways between the system,information assurance, and intra-arrange access is focused.

4. Moral Hacking:

This type uses an ordered consultant to go through the framework, mimicking the style of actual programmers.

The software is threatened from the inside to reveal security errors and vulnerabilities. It also helps to identify potential threats that hackers may feat.

5. Security Scanning:

Each step sends malicious solicitations to the given framework and the team of analyzers should verify for conduct that could reveal a weak thread of security.

• SQL Injection
• XPath Injection
• XML Bomb
• Malicious Attachment
• Invalid Types
• Malformed XML
• Cross-Site Scripting

Above is a portion of the productivities that should be quickly checked for weaknesses. After this, understanding them and decoding them is the last thing to do.

6.Access Control Testing: This type confirms the approval of authentic clients given to the application under testing.

The main aim here is to review the unraveling strategy of the parts of the product. It also confirms the adjustment of the software execution done while arranging the security arrangements. It guards the framework against unverified clients.

Information Security Testing – Importance

Any fine security testing manifesto serves to every aspect of the software in a highly intense approach.

It starts with the examination and verification of the security of the software. After that, it covers extra layers of the system like database and software presentation layers.

As we all know, software and mobile testing work towards assessing security at these levels. Cloud penetration testing is about revealing the security chunks on the cloud-based scenarios.

Without a secure software culture, the software world will have no control over the hackers and it will be chaos. As years are passing the threats are increasing so the organizations have to have security software to run through successfully.

In Security testing, a Defenselessness evaluation also plays a significant role. By executing defenseless evaluation, companies can analyze their software code for threats and take required actions for the same.

Information Security Testing – Increasing the value of Organizations

In the 21st century world, all the aspects of businesses are coming online. On the web. The market needs to be interconnected and it also delivers certain benefits that the offline system couldn’t offer.

Due to this, the rate of security threats is also increasing.

In some cases, any kind of security danger might cost a fortune to some organizations. It is harmful to their client count and reputation in the market. It ultimately costs them their income in monetary terms.

In this scenario, Information security testing is an essential move every businessman and organization should take. It becomes of paramount importance to secure the software or application from the dark and dangerous world of hackers.

All businesses currently working in the market, including small-scale start-ups, have found themselves working towards a basic goal, which is to build a strong and secure security structure for their software to guard it against potential security threats.

It’s a race. A race between organizations and companies to exceed their security structure’s potential to ensure a safe system. This ensures their client base by inducing trust in their customer’s minds. This ultimately increases the value of the given organization.

Conclusion

As we discussed earlier, the race is real. Organizations should stand on their feet in terms of creating a secure trustworthy work culture with their client base. This is only possible if they assured them to work under a safe and secure bond.

If you are a part of any organization that has an online presence, then you must give Information security testing utmost importance as it is the guarding angel of any given software.

How VTEST can help

VTEST will be the safest and most secure organization you will ever tackle. We value the eminence of Information security testing and our excellent team of hardworking testers work with a moral balance to protect any respective software from all the potential future threats. We believe it is our duty to do so.

VTEST it!

Until the world arrived in the 21st century, a successful business was attributed to one or more of the following things: making a great product, mass production, excessive marketing, efficient distribution- making sure your product had a pervasive market presence, good customer service, etc. The end of the last century and the last 19 years of this century have brought radical changes in almost all aspects of the world. Digital Transformation on a massive scale has sent the likes of Kodak packing, and new giants like Amazon, Google have emerged.

The key factor that distinguishes a great business from an average one isn’t marketing or cheap production, but User Experience i.e. UX. New generation customers have become well aware of their needs and various alternatives in the market. Companies have started paying serious attention to this metric, which is why UX has started to gain significance.

What is UX Testing?

UX Testing, also called Usability Testing is a process, where target end-users of a product use it and evaluate it based on preset parameters of user experience. The most important among these are:

• Ease of Use
• Whether the product functions as originally intended
• Its adaptability in managing controls.

Elements of UX Testing

1. Planning

At this stage, we decide what we exactly want from the product. This helps us identify the exact parameters of the test. We decide what constitutes a successful test. Make sure that you know what possible outcomes of the test area and what they imply. Other aspects are the Usability Testing technique, the format of the test report, test demographics, etc.

2. Focus Groups

Focus groups are widely used in UX testing. A focus group is a group of people (say 5-10) whose job is to sit together and discuss a product in detail, its pros, and cons, and report them to the company. A moderator conducts the session and guides them to the relevant areas of study. Focus groups are important because they represent the target user. They give us a firsthand experience of the potential user and let us grasp the true magnitude of the product’s effect on them. The important thing to remember is that one focus group is not representative enough, so at least a few of them should be used. In the mobile app market, focus groups can be, and should be used to find out what an average user wants from the app, and how well does the app satisfy them.

3. Tree Testing

Tree Testing is a wonderful technique that guides you and the UX designer to see how well users collaborate and discover products or components in the website model. Because of it, we can see what went wrong and how to fix it. It also tells us how close/far are we from the product in our vision. The methodology determines whether your data design structure is understood by the user or not.

4. Prototype testing

This type of testing can be utilized for a product on a pre-development basis. Its entire working journey is captured and tested in this phase. This is known as the primary testing phase. A UX designer makes the prototype and structure work processes. Design prototype testing helps us get a clear picture of the product’s usability. This helps us in the next phase, i.e. product development. The following are some points to be observed:

• Characterize the objectives and budget for the testing process
• Work hard on the beginning phase tests to uncover particular zones that may require upgrades
• Choose the appropriate prototyping tool
• Use a measuring device for the prototype to accumulate analytics from the users

Moderated Usability Testing

Moderated usability testing is used to get comments on the product from actual customers. In such a test, moderators- the test conductors interact with test participants. They are in continuous contact with them, guide them about the product, and note their responses, queries. This helps us understand what the customers want. Live interaction with the test participants ensures real-time observation, query-solving, and it can’t be effectively substituted by other methods. This type of testing is used when the product is at the stage of designing.

Moderated Usability Test is run to find out the potential flaws of the concerned product. The data acquired by conducting this test is used to evaluate the level of competence and readiness of the product. It enables us to manage the risk of investing huge amounts of resources in the project.

Un-moderated Usability Testing

This technique is used when we need a large sample for testing. The test is usually led through a platform or a website that records the session, tracks the metrics, and randomizes groups and tasks. A portion of the accessible tools can get you results in a few hours so that you can keep the development procedure continuous.

Maintaining live records

Maintaining live records, by taking notes at regular intervals, is necessary to learn from the test. It may help us in the future.

It helps to note as much as we can: what the participant is doing, what they say, where they go, what they do etc. One more important thing to remember is to record timestamps and quotes in the case of important events. We should also look for verbal signs and facial prompts if we’re physically present. The note-taker may be tempted to classify problematic and non-problematic areas right there during the test. However, this might make them prone to biases, so it should be avoided.

Tools available for UX Testing

UX testing or Usability Testing is a continuously improving area. Which means its scope is also constantly evolving. With ever more complex apps coming to the market everyday, it’s become necessary to have some usability testing tools at our disposal. Here are 5 of the best tools that are in the market for UX Testing.

1. Microsoft Inclusive Design

This is a software focusing on inclusive design, as the name suggests. Their plus point is that designing for individuals with inabilities results in structures that are useful for people across the globe. The software has comprehensive design standards to follow such as learning from diversity, activity cards describing case studies and tools, videos showing the inclusive design in action, among others.

2. IDEO Design Kit

This is another amazing software from IDEO. It contains ‘Mindsets,’ which have models for design strategies, sketch main design standards, and case studies indicating how ‘human-centered design’ has driven actual outcomes. IDEO focuses more on human-centered design than on user-centered design.

3. Design Practice Methods

The Design Practice Methods focuses on Human-centered design techniques, alongside more great design techniques, for example, material testing and mood boards. Methods can be searched by category such as Creative and Analytical and with a little classification and models presented for every strategy.

4. Crazy Egg

It has a Heatmap that helps the website find out where every user has tapped on the site. The Confetti provides insights concerning search terms and visitor sources. And, the Overlay that will analyze the number of clicks per page component. The Scrollmap – demonstrates how far down on the page a guest has frequently looked over.

5. Usabilla

This tool has a wide range of features to be employed by UX testers, making it a very exhaustive ordeal bundle. A couple of the elements that can be actuated are: mobile feedback, exit reviews, click heatmaps, directed feedback forms, and feedback widgets that assemble information through emails. Any user can give it a shot on a 14-day free trial mode otherwise they have a month to month, a yearly pricing structure.

Conclusion

In a world where user experience has become THE buzzword, UX Testing is very important to ensure that your app or site or product fulfills the customers’ needs. Before spending huge amounts of money, getting the prototype tested is a smart thing to do. As said earlier, this a constantly evolving field, making testing very complicated. Which is why getting help from experts becomes very important.

How VTEST can help:

VTEST has ample experience in the field of UX Testing. We understand the important role played by user experience in the making of a successful software development company. Whatever your product is, we’ll help you achieve your goal.

VTEST it!

Every market in the world we live in has two sides to it, the Businessman and the Customer. There are several words by which the latter side is known, like Consumer, Audience, etc. Both of these sides need to work mutually and dynamically to keep the market stable and ever-growing.

In the field of technology, CRM i.e. Customer Relationship Management is a term used to describe how the business side of the situation should deal and manage their customer relationships. It is a very prominent aspect of the whole scene and should not be ignored by the techno-giants.

CRM is a software-driven marketing platform and its testing at regular intervals is a significant step a software development company should take.

In this article, we will explore various elements of CRM Testing, starting from its meaning to what should be done and how it should be done.

CRM – Meaning

To explain it more simply, CRM (Customer Relationship Management) is a category of data-driven software solutions that are integrated in such a way that it helps the company progress and improve its customer interaction and related policy.

To build-up and analyse prominent customer information for its usage in performing focused marketing and sales process, a database application is used.

It’s the core of many big companies in the industry today. CRM can be said as the heartbeat of any software development company as if any beat goes wrong, the whole company could collapse. Because as we all know, customers keep the company alive.

But if all the pieces fit perfectly in CRM, the company is not only alive but growing in a rejuvenating way. The customer relationship gets stronger and thus helps in building more consumer count and trust. As CRM is this important, it’s testing significantly for any software development company.

CRM Testing – Goals

Managing and assimilating a CRM system for your own different and unique framework can be tough. It is hard because you have to do it with guaranteeing Big data integrity, Omnichannel sales, and support-office segments. This is the very reason why many of the CRM projects does not go a long way.

By testing the CRM structure, you are enhancing your customer relations. You are authenticating CRM’s documentation, reporting, and examining data. It works fine over all the channels, and even encourages by developing various channels and integrating systems.

This whole thing makes CRM Testing the backbone of your company and a decisive factor in the success of your company.

Note that you are not testing the product here. CRM testing is not about that. It’s about testing a customer’s ability to use the product. This must be understood while going into the process of CRM testing.

In this step, the aim is for the users to conform themselves to the management and themselves.

When this is done for all the users, the proclamation of a new CRM platform and its process becomes productive.

The testing is supposed to include some common scenarios. A list of them. They should be scenarios where an employee is supposed to use the framework to learn data that another person has left for him/her. Else, He/she is supposed to add additional data for someone else to discover.

Below are some examples:

• A salesperson should decide his/her open opportunities.
• A customer relations representative should characterize possible scenarios before making a customer call.
• An external salesperson leaving an assignment for an internal salesperson to make a customer call after a consumer visit.

CRM Testing – Rules to be considered before beginning

1. Creation of a testing team At a basic level, you must have:

• Application analyst
• QA test engineer
• Application developer
• Project manager

Also, communication is key in such situations. Feedback from the team and users is a very important aspect of the qualitative development of a CRM. Always know that CRM strategizing and planning is all about human relationships.

2. Determination of a Budget plan

Any small misunderstanding can cost you a fortune. The whole CRM manifesto should be comprehended finely. If not, problems like excessive payment, wasted team efforts and time can occur which are irreversible in such scenarios.

The Project manager should keep the above chain of thought in mind and draft an efficient and considerate budget. It must include the budget of all the things including:

• Training
• Data backup and storage
• Review the payoff
• Consultancy Fees
• Phone costs
• Reduced productivity
• Handle a risk assessment

3. Scheduling testing deadlines

Ensuring that a specific deadline is set and the whole team knows it is a must. If not, then the work ethic gets affected as everyone lets themselves loose and the completion of the project gets extended.

Drafting a weekly schedule for yourself can also be helpful in these kinds of situations.

4. Change Management

As said earlier, the customer is the prime focus of the whole process of Business. Change management should be approached to support individuals working in the team to increase efficiency.

While in the testing stage, you can note the individuals who are making your workers cope. By tracking these certain individuals’ zones, you can build them into training persons for the other team once theprojectis released.

In the testing process, the representatives can try anything, and even if they fail, they don’t have to risk anything. This makes them take more risks and lets the fear factor out of their minds.

By doing this, the adoption rate and compliance of users will see a significant increase in its prominence.

Even if you can release the most efficient and great technical platform, if those certain groups of individuals don’t use it, it can be a disappointment.

CRM System – What to test

The testing process is normal for most of the prominent software systems. It’s the same case even with the CRM software usage. Testing helps in various ways such as detecting errors and improving the utility of the system. CRM testing is a necessity for the success of CRM projects.

Data Quality,Data Conversion, and Functionality are the two main components to test in a CRM project. There are several other components to it. Let’s dig deeper into them.

Data Quality & Data Conversion

The first routine in the testing process involves the identification of errors with data conversion and data quality.At every step, one should confirm that the CRM is serving in a good manner in both cases. With information and without Information. Check out the following pointers:

1. No data duplication : Guaranteeing that no replication of information took place. It is intolerable if anything like this happens.

2. Hidden data remains hidden : Testing of proper and right information which is supposed to be apparent for various consumer roles.

3. No wrong fields populated : Verify that the details of one exchange are not showing up under the historical backdrop of another.

4. New and updated data saves well : Verification of Card and Customer data should be done regularly.

5. No missing data : Check that the necessarydata is accessible to the right user levels or not.

6. Right mapping of the Data: Verification of the chosen fields to be showing up in the correct gridlines.

7. Accurate depiction by graphs : Test the data which is critical to be exact, like sales prizes.

8. Perfect data sorting : Testing of every sortable field to make function smoothly.

Functionality

Functionality, the second routine of the CRM testing process mainly focuses on the testing of functionality and features related to it on a certain CRM platform.

Below are some of the common scenarios concerning functionality testing of CRM platforms:

1. Access level : User permissions are going as expected. Specifically, Non-admin users should not be allowed to accessany admin roles.

2. Connection dropped : If in an Enterprise-grade CRM system, the connection between provisions drops then cards should not operate and the correct error message pops up.

3. Transaction upload : When the integration of CRM and POS takes place, each customer’s purchase data should be correctly updated at the POS i.e. Point of Sale in a second or two.

4. Inadequate card balance : If a situation arrives where the shopper does not have sufficient balance in his or her card, he/she must be capable of pre-authorizing for the value equal balance which is available on the account. He/she should be able to choose another option for payment for the remaining balance of the transaction.

5. Card data : Any given consumer’s card type or card number must not bedisturbed after the transaction is complete.

6. Transaction type : The uses should be able to switch to any transaction class before the completion of the transaction. Also, after the change, the transactions must be settled accurately.

7. Pre-authorization : When a card is pre-authorized, if a transaction fails in the process, the bills of the payments should not be printed falsely.

8. Data mismatch : If any of the customers are having similar last and first names, it must not create any issues of data mismatching.

9. Department particular events : If any business is accepting gifts and loyalty cards on any conditions, those are running as wanted.

10. Tax : On pre-authorizing and completing transactions involving canceled transactions, all tax-related scenarios must work fine.

11. Store-specific deals : Verification of information printed on the receipts like store label and address etc. If it is right or not.

Other than these, there are several tests to be performed during the CRM testing round. They are as follows:

Performance Testing

As you know, Performance testing focuses on the working of the system under pressure, stress, or load. This verifies some consequences of some user experiences following the performance of the system. Some of the features are as follows:

• The highest number of users
• Server usage
• Error with some integrated applications
• Peak hours testing
• Response time
• Loading speed

Regression testing

Regression testing is a must when you are performing CRM testing. The demand to test Pre-migration and Post-migration is also there.

Verification of the values in a way that they are populated into the right fields and validations meeting with the data comes under Post-migration. No other area should be disturbed due to this.

This will verify the functional accurateness and wholeness of the CRM system. The performance and authenticity of the system can be assured finely by doing regression testing. Following is a list of features that must be tested:

• Confidentiality
• Scalability
• Functional completeness and accuracy
• Reliability

Security Testing

A CRM system contains a major amount of private and confidential data about customers. Their privacy should be maintained.

A good security testing strategy ensures a secure and closed system containing all the important data safely. If a good security testing has proceeded, then the data can be saved from unauthorized external and internal access. In conclusion,

As mentioned earlier, Customer Relationship is the core component of any business. Preserving it and maintaining good communication with the respective customer base is essential for any company to run its long course.

How VTEST can help

At VTEST, we work tirelessly to satisfy our customer’s demands by working with the motto, ‘Customer is God’. As it is integrated into our work culture, we understand the importance of CRM testing for a software development company. Work with us and you will experience a great service. VTEST it!